Privacy Policy
Last Updated: May 15, 2026
This Privacy Policy explains how Sampatti Home Services, its affiliates, operators, administrators, and service partners ("Sampatti", "we", "our", or "us") collect, use, store, share, and protect your information when you use our mobile applications, websites, admin systems, expert tools, booking services, support channels, and related products and services (collectively, the "Platform").
By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Platform.
1. Scope
This Privacy Policy applies to:
- customers who use the user application to browse and book services
- experts, technicians, and professionals who apply for or provide services through the Platform
- visitors who interact with our website, forms, advertisements, or support channels
- administrators and operational staff who manage bookings, payments, applications, and support
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
We may collect:
- full name
- mobile number
- email address
- address
- city, state, and pincode
- profile photo
- date of birth
- gender
2.2 Account and Login Information
We may collect:
- OTP verification data
- account role and mode such as user or expert
- login timestamps
- device session details
- authentication tokens
2.3 Booking and Service Information
We may collect:
- selected service category
- booking description
- booking date and time
- booking history
- service status updates
- cancellation reasons and remarks
- booking images capture and uploaded by users or experts
- work notes and completion details
2.4 Expert Application Information
If you apply to become an expert, we may collect:
- professional profile details
- experience information
- skills and service categories
- Aadhaar details or other ID details
- selfie and verification images
- bank account details
- UPI ID
- certifications and supporting documents
- working hours and availability data
2.5 Location Information
We may collect precise or approximate location information:
- when a user books a service
- when an expert is online and available for jobs
- during active booking tracking
- for nearby expert matching and route updates
2.6 Payment Information
We may collect:
- payment status
- order references
- transaction identifiers
- partial payment metadata from payment partners
We do not intentionally store full card numbers, CVV numbers, or complete banking credentials used directly with payment gateways unless specifically required for expert payout management or compliance.
2.7 Device and Technical Information
We may collect:
- device type
- operating system
- app version
- IP address
- crash logs
- usage diagnostics
- notification token such as FCM token
- connection and socket session metadata
2.8 Communication Information
We may collect:
- support requests
- complaint details
- chat or call metadata if calling or messaging features are used
- notification delivery and interaction data
3. How We Collect Information
We collect information:
- directly from you when you sign up, verify OTP, update profile, book services, contact support, or apply as an expert
- automatically from your device and app activity
- from payment partners and technical service providers
- from experts, users, and admins while handling service requests and disputes
4. How We Use Your Information
We may use your information for the following purposes:
- to create and manage accounts
- to verify users and experts
- to process bookings and service delivery
- to assign nearby experts
- to provide real-time tracking and status updates
- to process cancellations and disputes
- to handle expert applications and approvals
- to manage support, safety, fraud prevention, and quality control
- to process or reconcile payments
- to send transactional notifications and service alerts
- to improve product performance and user experience
- to enforce our Terms and Conditions and internal policies
- to comply with legal, regulatory, tax, and law enforcement requirements
5. Legal Basis and Consent
By using the Platform and submitting your information, you consent to the processing described in this Privacy Policy. Where required, we may also rely on:
- performance of a contract
- legitimate business interests
- legal obligations
- fraud prevention and safety obligations
6. Sharing of Information
We may share your information with:
6.1 Experts and Users
Limited booking-related information may be shared between the user and assigned expert to complete a service, such as:
- first name or display name
- phone number
- address or service location
- booking details
- status and tracking information
6.2 Service Providers
We may share data with trusted third parties that help us operate the Platform, including:
- cloud hosting providers
- payment gateway providers
- SMS and OTP providers
- notification and messaging providers
- map and location providers
- analytics, monitoring, and support providers
6.3 Admins and Internal Teams
Authorized personnel may access information for:
- booking management
- expert verification
- dispute handling
- fraud checks
- support and moderation
6.4 Legal and Compliance Authorities
We may disclose information when required to:
- comply with applicable law
- respond to legal process
- investigate fraud, abuse, or security incidents
- protect users, experts, Sampatti, or the public
6.5 Business Transfers
If our business is merged, acquired, reorganized, or transferred, your data may be transferred as part of that transaction, subject to applicable legal requirements.
7. Location Data
Location data is important to the core functioning of the Platform. We may use location data to:
- detect nearby experts
- estimate service availability
- show the expert route and live tracking
- recover active bookings after app restart
- support safety, support, and audit requirements
If you deny required location permissions, some features may not function properly.
8. Notifications
We may send push notifications, SMS, calls, or in-app alerts for:
- OTP login
- booking updates
- service acceptance
- arrival and work status
- cancellation
- payment reminders
- support or administrative messages
- promotional or engagement content, where permitted
Users may turn off app notifications from device settings or in-app controls where available. Some essential service communications may still be sent by SMS, call, or other channels when necessary.
9. Expert Verification and Sensitive Data
Experts may provide identity and banking information for onboarding and operational purposes. We use such data for:
- KYC or identity checks
- fraud prevention
- admin review and approval
- payout or salary operations
- internal compliance and audit
We take reasonable steps to protect such information, but no method of transmission or storage is completely secure.
10. Data Retention
We retain information for as long as necessary for:
- account operations
- booking history
- payment reconciliation
- support and dispute handling
- fraud detection
- legal, compliance, and tax obligations
We may retain some records even after account deletion if required for security, fraud prevention, legal defense, audit, or regulatory reasons.
11. Data Security
We use reasonable technical and organizational safeguards to protect information, including:
- access controls
- authenticated sessions
- role-based permissions
- cloud infrastructure protections
- monitoring and logging
However, no system is completely secure. You are responsible for keeping your device, OTP access, and account usage secure.
12. Your Rights and Choices
Subject to applicable law, you may have the right to:
- access your profile information
- correct or update inaccurate data
- request account closure
- withdraw optional permissions such as notifications
- request support regarding your stored information
Requests may be limited where retention is necessary for legal, security, fraud, tax, payment, or dispute reasons.
13. Children
The Platform is not intended for children under 18 years of age unless supervised and legally permitted by a parent or guardian. We do not knowingly collect personal information from children in violation of applicable law.
14. Third-Party Services
The Platform may rely on third-party providers such as payment gateways, maps, cloud storage, communication tools, and notification services. Their handling of information may be governed by their own privacy policies and terms.
15. International Processing
Your information may be stored or processed on servers located in different regions depending on our service providers and infrastructure. By using the Platform, you understand and consent to such processing, subject to applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the Platform with a revised "Last Updated" date. Continued use of the Platform after an update means you accept the revised Privacy Policy.
17. Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us through the support details made available in the app or admin-configured support channels.